Privacy Policy for Fold & Feather

Effective Date: August 1, 2026


Last Updated: August 10, 2026


At Fold & Feather ("we," "us," or "our"), we provide specialized, pediatric infant garment care services designed to support busy parents and caregivers. We deeply respect your family’s privacy and are committed to protecting the personal information you share with us through our website, intake forms, and service interactions.


This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or utilize our garment care services.


1. Information We Collect

To provide our specialized garment care, we collect information that identifies, relates to, or describes you or your household ("Personal Information").


A. Information You Provide Directly

  • Contact Information: Your full name, phone number, email address, physical delivery/pickup address, and preferred contact methods.

  • Service & Household Preferences: Information provided on our Intake Questionnaire, including baby/child initials, known skin sensitivities or allergies, garment care rules, detergent selections, stain treatment permissions, and pet presence in the household.

  • Access Information: Special entry details such as gate codes, porch drop-off preferences, or building access instructions.

  • Communications: Records of correspondence, texts, feedback, or inquiry forms sent to us directly or through scheduling platforms.

B. Payment & Transaction Information

  • Payments for our services are processed securely through third-party platforms (such as Squarespace or integrated payment gateways like Stripe).

  • Fold & Feather does not store or process complete credit card numbers or sensitive financial account credentials directly on our systems. Transaction details (such as service amounts, date of purchase, and last four digits of payment methods) are retained for record-keeping and billing accuracy.

C. Information Collected Automatically

When you visit our website, standard internet log information and visitor behavior patterns may be collected automatically via cookies or similar analytics tools, including:


  • IP address, browser type, device information, and operating system.

  • Pages viewed, time spent on pages, and referring website addresses.

2. How We Use Your Information

We use the information we collect exclusively to operate, maintain, and elevate our boutique garment care services, including to:


  • Schedule, perform, and manage pickup and return delivery of your laundry loads.

  • Customize wash, dry, and pre-treatment protocols based on your baby's specific skin sensitivities and garment requirements.

  • Maintain "The Two-Bag Swap" inventory tracking to ensure client loads remain isolated and secure.

  • Send essential service updates, pickup/delivery ETAs, and Garment Care Card details via text, email, or platform messaging.

  • Process payments, issue invoices, and manage service accounts.

  • Respond to inquiries, support requests, or dispute resolutions.

  • Comply with legal obligations and enforce our Terms & Conditions.

3. How We Share Your Information

Fold & Feather does not sell, rent, trade, or lease your personal information or household details to third parties.


We may share your information only under the following limited circumstances:


  • Service Providers & Operational Tools: We may share data with trusted third-party service providers who assist us in operating our business (e.g., website hosting, scheduling software, communication tools, and payment processors). These providers are contractually obligated to keep your information confidential and secure.

  • Platform Partners (TaskRabbit): If you book or communicate with Fold & Feather through TaskRabbit, relevant task and contact details are processed in accordance with TaskRabbit's Privacy Policy and platform requirements.

  • Legal Compliance & Safety: We may disclose information if required by law, court order, or governmental regulation, or to protect the rights, property, and safety of Fold & Feather, our clients, or the public.

4. Protection of Infant & Family Privacy

Because our service centers around infants and families, we take extra care regarding privacy:


  • Child Data: We do not knowingly collect personal information directly from children under the age of 13. All client information must be submitted by a parent, legal guardian, or adult caregiver.

  • Property Safety: Access codes, entrance notes, and household location details are kept strictly confidential and accessible only for the purpose of executing authorized pickups and deliveries.

5. Data Security & Retention

We implement reasonable administrative, technical, and physical security measures to safeguard your personal information against unauthorized access, loss, misuse, or alteration.


  • Retention Period: We retain your contact information, intake care preferences, and service history for as long as your account remains active or as necessary to provide service, fulfill legal obligations, and resolve disputes.

  • Data Disposal: When personal data is no longer required, it is securely deleted or anonymized.

6. Your Choices & Privacy Rights

You have control over how your information is used:


  • Updating Care Preferences: You may update your detergent, allergen, or handling preferences at any time by contacting us directly prior to your next scheduled pickup.

  • Marketing Communications: If you receive promotional emails from us, you may opt out at any time by following the "unsubscribe" link or replying to request removal. Service-related text messages (e.g., delivery ETAs) will still be sent for active bookings.

  • Access & Deletion: You may request access to, correction of, or deletion of the personal information we hold about you by submitting a written request to our contact address: foldandfeather@gmail.com

7. Third-Party Links

Our website may contain links to third-party websites or services (e.g., social media platforms). We are not responsible for the privacy practices, content, or security of those external sites. We encourage you to review the privacy policies of any third-party service you visit.


8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our operational practices, service offerings, or legal obligations. When updates are made, we will revise the "Last Updated" date at the top of this page. Continued use of our website or services after changes are posted constitutes acceptance of the revised policy.


9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your household information is handled, please reach out to us:


Fold & Feather


Boutique Infant Garment Care Studio

P.O. Box 5689


Pittsburgh, Pennsylvania, 15206


Email: foldandfeather@gmail.com